Leonard Laundry

Faultless Healthcare Linen Opens New Plant


Faultless Healthcare Linen opened its new, state-of-the-art, 83,000-square-foot medical laundry plant.  Located at 154 S. Trudeau, this facility replaces the company’s plant at 1615 N. 25th Street, which opened six years ago.

The new Faultless Healthcare Linen plant has more than 110 employees and opened with the capacity to process 22 million pounds of healthcare linens annually. With additional equipment added for future growth, the plant has a total capacity to process double that amount – 44 million pounds.

“Retaining the National Geospatial-Intelligence Agency in 2016 was a big win for the city of St. Louis and the state of Missouri,” said Susan Witcher, president and CEO of Faultless Healthcare Linen. “The selected site for the Next NGA West location happened to include our then four-year-old medical laundry service plant, requiring us to relocate and build a new facility to make way for that project. This has been a huge undertaking for our company, but we are happy to have played a role in helping the city and state with the Next NGA West economic development win.”

Construction on the new Faultless Healthcare Linen plant began just a year ago, about the same time as it began its rebuild of the office portion of the company’s Soulard-area South Broadway plant, which was destroyed April 3, 2017, in the Loy Lange Box Company boiler explosion. That event resulted in the death of three Faultless Healthcare Linen employees.

“Managing through the trauma of the Loy Lange event and the subsequent rebuild of a 5,000-square-foot section of that building while we were planning and managing the build of an entirely new plant presented plenty of challenges to our organization,” said Witcher.

“We are extremely proud of our staff who stayed focused on serving our customers through it all. All of us are looking forward to bringing our undivided attention back to customer service and maintaining our industry leadership.”

Faultless Healthcare Linen is the only company in Missouri and Kansas to hold all of these critical, third-party certifications – Hygienically Clean, HLAC, Infection Control University and Clean Green.