From artificial intelligence to multi-location F&B concepts to deep dive research into the minds of hotel guests, the education sessions have been announced for HX: The Hotel Experience, November 12-13, 2017 at the Jacob K. Javits Convention Center in New York City.
“We strive to make the overall content of HX second to none. And this year, we are particularly excited with HX’s conference component,” said Phil Robinson, VP/Group Show Director of event producer HMG. “The 30-plus sessions are covering an amazing breadth of topics all highly relevant to the hospitality industry.”
Sessions are presented on three stages located on the HX exhibit floor; attendee registration to HX includes unlimited session attendance. Three headliner sessions for HX 2017 are:
“Siri, Alexa, Cortana and Rosie. Oh My! AI on the Rise! Trending Tech Talk: AI + Robotics in the Hospitality Industry”(Sunday, November 12, 3:00pm-3:45pm)
The constant innovations to the industry driven by tech are astounding. Moderator Valerie Ferguson, Director, Experience Planning and Integration, Hotels & Resorts, Walt Disney Parks & Resorts, explores the impact of robotics and the coming wave of Artificial Intelligence. The panel features Micah Green, President and CEO, Maidbot, and Steve Ransone, Vice President of Rooms Operations, White Lodging. They will walk through how robots are already deeply rooted in hotels overseas and analyze how this innovation will enhance the guest experience in North America.
“Creating One-of-a-Kind Multi-Concept Operations: Yes it Can Be Done” (Sunday, November 12, 4:15pm-5:00pm)
Alex Taylor, Senior Vice President, Restaurants & Bars, Kimpton Hotels & Restaurants, looks at a more human element of the guest experience and asks, “How do you maintain the feel of an independent boutique when your operation grows to multiple locations?” The presentation explores how Kimpton has made it work in the hotel restaurant space. The key is allowing freedom and creativity to thrive inside the company culture.
“Understanding the Minds of Your Guests” (Monday, November 13, 1:00pm – 1:30pm)
Knowing how guests respond to your offering is more than just intuitive. Chris Davidson, Executive Vice President of Global Strategy, MMGY Global, explores the data and trends from MMGY’s 2017/2018 Portrait of American Travelers®. Davidson will cover hot topics such as: What is the impact of shared accommodations in micro-hotels? And, are travel agents increasing or decreasing in relevance to guests?
View the full agenda at www.thehotelexperience.com.