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Featured Expert

  • Managing Irate Customers or Employees

    Managing Irate Customers or Employees

    By Joe Curcillo — As a manager, chances are you’ve been faced with this scenario.  It could be an angry authoritative customer on the phone with your assistant or an employee waiting outside your door – but someone is demanding your attention and help. You recognize that how you handle the next few seconds will

  • Maximizing Delegation Effectiveness

    Maximizing Delegation Effectiveness

    By Eric Bloom One of the great things about being a manager is that you can delegate various types of tasks to other people instead of having to do them yourself. This may sound like a rather cavalier statement, but it’s true. As a manager, to do your job efficiently and effectively, you must delegate

  • The Beauty of Barriers

    The Beauty of Barriers

    By Al Adcock, B&C Technologies — During a hospital stay patients spend most, if not all, of their time in bed surrounded by hospital linens. Patients have more contact with gowns, sheets and blankets than anything else in the hospital. That’s why it’s important to make sure that those linens are properly cleaned, dried and

  • Building a Laundry (Part 1)

    Building a Laundry (Part 1)

    By Hugh Gilmore, PhD, Senior Consultant, Water Energy/Laundry Consulting Bob Beddingfield, Owner, Water Energy/Laundry Consulting Whether you’re building a new laundry from scratch or updating / re-building an existing facility, the project can be rife with challenges. Although you may not be able to avoid all ensuing ‘learning opportunities’ there are certain things to consider

  • Content Team Members = Good Business

    Content Team Members = Good Business

    By Craig Lloyd, LaundryCareers.com “I have seen the enemy – and it is us.” The quote taken from the Pogo cartoon strip rings true in many areas of our life, and I think of it sometimes when I hear managers tell me they cannot find good candidates to hire. The examples I use below are

  • Rethinking Employee Retention

    Rethinking Employee Retention

    By: Ruth Crocker
    Seven Guidelines for Engaging and Accommodating Your Older Staff
    Mary loved her job as a laundry professional. She worked efficiently and effectively with thirty plus years of experience behind her. But as procedures changed…

  • How to Manage Distracted Employees

    How to Manage Distracted Employees

    By Marty Martin, Psy.D. As all managers know, workday distractions are everywhere, stealing your employees’ precious time and productivity. Between new technologies that beg for people’s attention to the prevalence of shortened attention spans, everyone on your team has the opportunity to be more distracted today than in the past. Of course, being distracted at