TRSA, the association for linen, uniform and facility services, in partnership with Performance Matters, announced the launch of the RSR Quick Start Training program at The Clean Show in Orlando. This innovative onboarding experience is designed to empower new Route Service Representatives (RSRs) — frontline professionals who manage delivery, customer relationships and business growth through service and sales — with the essential skills, knowledge and confidence to succeed from day one, according to a news release.
Developed by industry experts and built around real-world scenarios, the self-paced 4 to 8-week program ensures mastery of core responsibilities before progressing to more advanced tasks. The training combines hands-on learning with engaging video lessons to deliver comprehensive and practical experience.
“The RSR Quick Start Training program is a game-changer for laundry operators,” said Blake Montgomery, CEO, Performance Matters. “The training streamlines onboarding and equips new reps to deliver great service from day one, helping operators build safer, more customer-focused teams while improving performance and retention.”
Training Highlights
52 Structured Training Videos: Sequentially designed to build route skills and reinforce learning.
Customer-Focused Delivery: Emphasizes timely, accurate service to meet customer expectations.
Safety First: Covers critical safety practices in facilities, trucks and customer sites.
Ethics & Core Values: Instills the principles that guide daily decision-making.
Hands-On Experience: Includes practical training alongside a Route Training Partner.
Featured Video Lessons
Each of the 52 lessons is short, impactful and includes a quick quiz to reinforce comprehension. Key topics include:
Start of Day Routine: Build consistency and readiness.
Pre & Post Trip Inspections: Ensure vehicle safety.
Safe Lifting & 3-Point Contact: Prevent injuries during daily tasks.
Loading the Truck: Organize garments, mats and bulk items efficiently.
Service Routine & Invoice Explanation: Deliver clean products and communicate clearly.
Handling Customer Questions: Build trust through confident responses.
End of Day Routine: Wrap up with soil sorting, cab cleaning, and final checks.
