Prudential Overall Supply, an industry provider or reusable image work apparel and related textiles, announced its 2018 customer satisfaction index (CSI) score. The score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point.
“The CV process is our way to better connect to our customers’ requirements, and to verify that we are delivering the customer service experience that we have promised,” said Prudential’s Chairman of the Board, Dan Clark. “I personally spend nearly a third of the year conducting CV’s with our management team. It is the most enjoyable part of my year, and it is the time I learn the most about our business”
Conducting 11,634 face to face Customer Visitations, Prudential achieved a CSI rating of 4.43 on a 5-point scale increasing from a 4.40 the previous year. According to a company release, Prudential remains committed to improving on this rating in 2019.