By Eric Bloom —
To maintain a laundry’s effectiveness, a manager needs to effectively delegate certain tasks. Like all management activities, delegation must be done in a thoughtful, ethical and forward-thinking manner. To that end, consider the following tips when delegating tasks to your staff, contractors, vendors and others.
1. Clearly define what can and cannot be delegated
As a manager, be mindful of what should and should not be delegated. For example, there may be tasks that specific team members may not be qualified to perform, thus setting them up for failure. Also, don’t assign unwanted activities onto your staff to get them off your plate. Your team will eventually figure this out and it will hurt your credibility as their manager.
Delegation is a powerful tool to maximize your team’s productivity, enhance their skill set, help them grow professionally and free you up to perform higher level tasks. All that said—make sure that you are delegating the right tasks for the right reasons.
2. Create a prioritized delegation plan
Now knowing what to delegate, your next step is to develop a plan outlining what tasks should be delegated to which staff member. When determining who gets which tasks, you should consider the following:
Who is fully qualified to perform the task
Who could perform the task with proper instruction and mentoring with the goal of enhancing their skill set
Who should not be given the task because of their professional weaknesses and/or specific political situations/reasons
Who deserves the task based on seniority, past performance and relevant considerations
The visibility and importance of the task to your department and/or company
Delegating the right tasks to the right people is not always easy or popular, but if you do it with transparency, fairness, consistency, and for the good of the company, your staff will learn to respect your decisions.
3. Provide clear instructions and define specific expectations
There is nothing worse than being delegated a task, not given instructions on how the task should be performed, not told what is expected, working diligently to complete the task, and then being told it isn’t what they wanted. Give specific instructions as to what needs to be done and your expectation of the ending result. This combination of instructions and expectations provides the correct delegation framework and establishes criteria as to how your employee will be judged when the task is completed.
4. Provide a safety net
When delegating tasks—particularly if it’s a new experience for the employee being assigned the task—as the manager, you must be willing to provide an appropriate level of management support to help assure success, for both the employee and the task.
A safety net is an environment of help and protection by:
Providing the needed resources and training
Allowing time to properly perform the delegated tasks
Helping employees navigate company politics
Provide instructions on how tasks should be performed
5. Let go and allow people to do their work
If you delegate a task and then micro-manage it to the extent that you have actually performed the task yourself, it’s not delegation. Neither should you totally divest yourself from the delegated task because, as the manager, you are still ultimately responsible for all work performed within laundry. The trick is to walk that fine line between being overbearing and non-participatory.
6. Be mentoring and instructive
This step provides direct instruction and advice to the person performing a specific delegated task. This type of task-based instruction is a “learning moment,” namely, just in time training on how to perform a specific task or how to deal with a specific situation.
The level of instruction and advice to be provided should be based on the combination of the person’s specific experience and the task difficulty and political ramifications.
7. Give credit to those doing the work
As a manager, you should adhere to the philosophy of “it’s the team’s success or my failure.” This philosophy causes you to raise the visibility of your staff’s good work within the organization which is motivating them and helps instill loyalty in your staff toward you. This approach also helps remind you that you are ultimately responsible for both your team’s growth and your department’s productivity and performance.
8. Actively solicit feedback from your team
Asking the members of your team if they believe you have delegated the right tasks to the right people has the following advantages:
Helps you grow as a manager by learning how you are perceived as a manager
Helps improve your team’s performance by providing you with insights on better ways to delegate and support your staff
Shows your staff that you are willing to accept their suggestions, making you more approachable as a manager
For those not comfortable delegating tasks to others, be willing to go outside your comfort zone. Your willingness to take this leap will enhance your department’s productivity, enhance your managerial ability, and help your team expand their knowledge and skill.
ABOUT THE AUTHOR:
Eric P. Bloom is the President and Founder of Manager Mechanics LLC, a nationally recognized speaker and author of the book Productivity Driven Success: Hidden Secrets of Organizational Efficiency. He is also a nationally syndicated columnist, certified executive coach, and an Adjunct Research Advisor for IDC. He is also a past president of National Speakers Association New England. For more information on Eric Bloom please visit: www.MrProductivity.com and on Twitter at @MrProductivity.
Image: (c) Can Stock Photo / ivelinradkov