Girbau North America (GNA) welcomed military service veteran James Roberts, of Omro, Wis., as service support technician.
As service support technician, Roberts handles daily communications with GNA product end-users and distributor technicians to help troubleshoot and resolve laundry product technical issues. Additionally, Roberts is responsible for conducting service training, repairing machinery, helping develop training videos and assisting with product improvement and development. He brings 8 years of experience as a generator/power systems technician, and 8 years of experience as a U.S. Army signal system support specialist and individual ready reserve sergeant.
“James brings a lot of technical service experience to GNA, along with an enthusiasm for helping customers,” said Shannon Rose, commercial technician service manager. “This fits in nicely with our goals and team philosophy.”
“I like to troubleshoot and help people,” said Roberts. “Working at GNA has been a great experience thus far and I am looking forward to learning more about the products.”