Andy Lubahn has re-joined Alliance as National Service Manager. In this role, Lubahn will lead the Regional Field Service Managers and increase Alliance’s emphasis on service training for its valued customers and business partners.
“Andy’s skillset, experience, and customer-focused mindset will bring a fresh take on this role. He’s committed to helping our customers succeed,” said Steve Bowie, director of North American Commercial Support at Alliance Laundry Systems.
Lubahn brings 28 years of commercial laundry experience. He started his career in 1994 as a technician for Michigan Laundry Equipment, performing installations, service support, and parts ordering. Learning from the ground up provided Lubahn with a well-rounded understanding of the industry and how high-quality installation, service, and maintenance can positively impact customer satisfaction.
“I’m excited to deliver tools customers need to be more efficient at servicing and maintaining equipment,” Lubahn said. “I look forward to connecting with our customers and bringing an incredible customer experience.”
Alliance adds Quality Assurance positions
In the North America service area, Alliance has created the position of Quality Assurance Specialist. Tony Berton and Scott Demotts will take on the roles focused on large chassis and small chassis products, respectively. Berton has been with the company for 25 years, and Demotts has been in the appliance industry for 30 years.