By: Ken Tyler, Sr. Laundry Industry Consultant Last week in Part 1 we explored why we should treat employees just as good – or better – than customers. This week we’ll take a look at specific actions you can take to make your employees feel respected. We’ll also explore the importance of your team’s mental …
By: Ken Tyler, Sr. Laundry Industry Consultant You may have heard that customers should come first. However, it’s also debatable that your employees should come first instead. They bring great value to your organization with skills and talent that can’t easily be replaced. Whether your employees are union or not, become familiar with Department of Labor Rules, …
By: Ken Tyler, Sr. Laundry Industry Consultant Many thanks for the numerous comments I received regarding my articles, Benchmarking Cost Textile Care Operations and Laundry Acquisition and Inspection Tips. Benchmarking and laundry inspections are two areas in a laundry that can help or hinder a facility’s profitability. I continue to feel strongly that the …
By: Ken Tyler, Sr. Laundry Industry Consultant Laundry equipment planning, acquisition and inspections are critical to every laundry. Each facility should establish protocols for production, performance and quality expectations. Inspections should be conducted by the laundry manager or chief engineer as soon as new equipment is installed. They should also take place on a routine …
By: Ken Tyler, Sr. Laundry Industry Consultant Below you will find my benchmarking cost textile care operations for 2021. The year 2021 was used because it takes several years to quantify and validate the results. I encourage other industry associations to partake in similar studies since this information is important to the members of our …
By Ken Tyler, Sr. Laundry Industry Consultant At one time or another, every laundry operator will need to replace a piece, or pieces of equipment. It can be a stressful time considering the financial outlay, the need to maintain production of goods and unforeseen issues that crop up. But it doesn’t have to be. When …
By Ken Tyler, Sr. Laundry Industry Consultant Things change every day but some things should always remain the same. Today, with so much that has changed in our work environment, financial climate and interpersonal communications, I think it’s time to get back to basics. Just something to think about. 1) Laundry cost bench marks are …
By Ken Tyler, Sr. Laundry Industry Consultant If you’re thinking about upgrading your facility, there are many things that you should consider prior to taking the leap. Of course, you want any upgrade or purchase to add to its value. One wrong move though, and that value-added could turn into a drain on your budget. …
Many of us are happy that 2021 is behind us. But what lies ahead is unknown. In this three-part series industry leaders have shared their concerns for the industry, advice for operators, and their COVID experiences. See Part 2 here and Part 3 here **************************************************************** Ty Acton President Tingue What are your concerns for the …
By Ken Tyler, CEO Tycorps International If you know the process used in selling to the government – it can be profitable. But the processes followed and government sales management is not the same as you will find in commercial sales management. Learn the Players To be successful in any sale, you must build …