UniFirst on List of Best Customer Service Providers


UniFirst Corporation, a provider of customized work uniform programs, corporate attire, and facility service products to businesses throughout North America, has been honored by Newsweek as one of America’s Best Customer Service providers for 2020, according to a news release.

Newsweek partnered with analytics firm Statista to determine the 2020 list. Companies were selected based on an independent survey from a vast sample of more than 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend these companies to friends or family and were asked to assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. More than 115,000 evaluations were collected about retailers and service providers from 160 different categories.

“This honor is a testament to UniFirst’s commitment to listening to the voices of our customers and delivering a world-class customer experience,” says Steven Sintros, UniFirst president and CEO. “Since our founding in 1936, we have endeavored to maintain a customer-centric culture and it’s incredibly gratifying to have our customers recognize that. We’re thrilled to see that we continue to set the standard for customer service excellence in our industry.”